Thursday, May 03, 2007

More Phone Company Fees

Once again Verizon shows the tendency to charge customers fees at every turn. Any wonder I have no interest in being a customer of them no matter how many junk mailings they send me with marketing claims? Yeah I am going to trust them to clearly disclose all the hidden fees they will charge - not.

Not calling causes a fee:

Verizon last month introduced the $2 fee. It is charged to customers who could dial out for long distance, but don't subscribe to a long-distance service and don't make long-distance calls. Durham retiree Daniel Bius discovered the $2 charge on his April bill. He says he has no use for Verizon's long-distance calling plan because he makes long-distance calls on his cell phone.

"Even though I don't have a plan with them, they say I still have the ability to make a long-distance call if I ever need to, so I have to pay them $2 a month?" Bius said. "What am I supposed to do? Am I supposed to pay them $2 for no reason?"
State regulators require phone companies to provide basic local-phone service. The phone companies have to give customers a way out of the new monthly fee -- but they will charge another fee to eliminate the first fee. For instance, if Bius pays a $6.75 charge to have his long-distance access disconnected, Verizon will end the monthly $2 fee, but block his outgoing long-distance calls.

How ridicules, pay us a monthly fee. Or if you don't want to pay us a don't pay the monthly fee fee.

Related: Telephone Savings - Customer Service is Important - Verizon Limits Its "Unlimited" Wireless Broadband Service

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