Google, microbes and customer service

• Google Patent application - Information retrieval based on historical data
  
• Microbe has become invulnerable to the most commonly used antibiotics - A dangerous germ easily mistaken for an innocuous one has become alarmingly common around the United States. More links to the consequences of the overuse of antibiotics.
• An Evergreen Brink's Heist - "Thereafter, this agreement will automatically continue for successive one year renewal terms unless you or Brinks give written notice of cancellation to the other at least 60 days before the initial or renewal term ends." These types of clauses sure don't seem customer focused to me. Hopefully the internet can help shine the spotlight on such anti customer practices and lead to better customer service. I believe people will make rational choices when given accurate information but most customer decision are based on very incomplete information. I know I can't research every clause related to everything I buy. I believe increasing the information available to consumers will lead them to choose to buy from companies that proivde good customer service instead of trying to find legal tricks to get the most from those who buy things from them.
• Google Maps new satelite views are very cool - Central Park