The domestic divisions of Mercedes-Benz and BMW say the clampdown by federal authorities is a legitimate attempt to regulate trade and to ensure that American consumers who want to own a car for personal use are not deprived of a chance to buy one. “The BMW Group has been working closely with federal authorities for almost two years to stop illegal exports of our vehicles from the U.S.,” said Kenn Sparks, a spokesman for BMW of North America. “Illegal exports deny legitimate customers here in the U.S. the popular vehicles, which are in high demand.”I can imagine legitimate reasons for government to be involved (avoiding taxes…). But the inability of companies to match supply to demand is an absolutely stupid reason for the government to be involved. I can see it as the right of companies to make life difficult for customers if they want. So if HP wants to break their products based on where someone tries to use them maybe that should be allowed. If BMW wanted to make getting service on a car purchased and shipped elsewhere maybe that should be allowed. And if China wanted to prevent import for some sensible reasons (maybe imported cars don't meet some safety standards, or they are attempting to avoid taxes). And I would even support government having visibility of transportation across boarders if crime prevention was an issue (lots of stolen cars…). But the heavy handed insertion of government into enforcing silly demands of companies shouldn't be tolerated - even if those companies have purchased the legislators we elect. Related: Protect Yourself from 11 Car Dealer Tricks - Customer Service is Important - Customer Un-service by Automakers - If You Create a System That Includes The Perfect Conditions for Scandals, Expect Scandals to Happen - Bad Customer Service - Leading Economic Freedom: Hong Kong, Singapore, New Zealand, Switzerland
Wednesday, February 12, 2014
Government Intruding Where it Doesn't Belong
This seems like a matter the government should not be involved in, U.S. Targets Buyers of China-Bound Luxury Cars:
Labels:
business,
commentary,
customer service,
government,
usability
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