The Sad State of Cell Phone Service

Breaking Up Is Hard to Do: Consumer Switching Costs in the U.S. Marketplace for Wireless Telephone Service - a report fron AARP:

In 2004, 2005 and 2006, cell phone service was the most complained about industry in the United States.
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Each of the national wireless carriers has mostly or completely ignored repeated FCC requests to submit network coverage maps and other information about their quality of service and service availability.

They list sensible policy recommendations that politicians undoubtably would pass if not for huge payments they receive to allow continued bad practices.

Related: More Bad Customer Service Examples :-( - Telephone Savings - Poor AT&T "customer service" - Standard Prepaid Cell Phone Policy - Companies in Need of Customer Focus